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Bjaff FAQ — All Your Questions Answered

From registration to withdrawals, bonuses to security — everything you need to know about bjaff, all in one place. If you can't find what you're looking for, contact our support team directly.

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Most Frequently Asked Questions

Browse the FAQ by category and get quick answers.

Registration & Account

All your questions answered about registering on bjaff, KYC verification, account settings, and profile management.

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Deposits & Withdrawals

Everything you need to know about bKash, Nagad, Rocket, and all other payment methods — including minimum amounts, processing times, and troubleshooting.

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Bonuses & Promotions

Detailed information and terms for the welcome bonus, cashback, reload bonus, and loyalty program.

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Betting & Games

Rules and guidelines covering Sports Betting, Live Casino, understanding odds, and cancelling or modifying bets.

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Security & Login

Issues related to password resets, two-step verification, account locks, and suspicious activity.

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App & Platform

Questions about Android & iOS app downloads, installation issues, device compatibility, and app updates.

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Full FAQ

Frequently Asked Questions about bjaff

Registration & Account

To register on bjaff, you'll need an active mobile number or email address and a strong password. The registration process takes just 3 minutes. You must be at least 18 years old. Before your first deposit, you'll need to complete KYC verification by submitting a photo of your National ID or passport.

No. bjaff's policy allows only one account per person. If you attempt to create multiple accounts, all of them will be permanently closed and your balance may be forfeited. If you're unable to access your existing account for any reason, please contact support.

KYC (Know Your Customer) verification is mandatory to comply with international financial regulations. It keeps your account secure and helps prevent fraud. Verification is usually completed within 24 hours of submitting your documents, though during busy periods it may take up to 48 hours.

Yes, though this cannot be done directly for security reasons. You'll need to contact the support team and verify your identity. The change may take 3–5 business days to process.

To close your account, email support@bjaff.bet or let us know via live chat. Please withdraw any remaining balance before closing. Once permanently deleted, your data cannot be recovered.
Deposits & Withdrawals

The following payment methods are currently accepted on bjaff:
  • BKash (Send Money & Payment)
  • Nagad
  • Rocket (DBBL Mobile Banking)
  • Cryptocurrency (USDT, BTC)
  • Bank Transfer (selected banks)
Deposits are available 24/7 across all methods.

The minimum deposit is BDT 500 and the minimum withdrawal is BDT 1,000. Your daily maximum withdrawal limit depends on your account verification level. After full KYC verification, you can withdraw up to BDT 2,00,000 per day.

Most withdrawals are processed within 1–3 hours. For first-time withdrawals without completed KYC verification, it may take up to 24 hours. Crypto withdrawals are typically processed within 30 minutes, while bank transfers may take 1–2 business days.

Deposits are usually credited within 2–5 minutes. If it has been more than 15 minutes:
  • Note your payment reference number
  • Save a Screenshot
  • Contact live chat with your reference number
Our team will resolve your issue within 2 hours.

bjaff does not charge any fees for deposits or withdrawals. However, your payment provider (such as bKash or your bank) may apply their own charges. Network fees (gas fees) may apply for crypto transfers.
Bonuses & Promotions

New members receive a 100% welcome bonus on their first deposit, up to BDT 10,000. The bonus is credited automatically once you make your first deposit after registering. To withdraw bonus funds as cash, you must meet the wagering requirements — for details, on the Bonus page View.

A wagering requirement means you must place bets equal to a specific multiple of your bonus amount before you can withdraw. For example, a BDT 1,000 bonus with a 10x requirement means you need to wager BDT 10,000. Each bonus has its own terms, so read them carefully before accepting an offer.

bjaff offers cashback at fixed rates every week. Between 5%–15% cashback on your weekly net losses is automatically credited to your wallet every Monday. Cashback bonuses typically come with lower wagering requirements.

No, generally only one bonus can be active at a time. Before claiming a new bonus, either complete the wagering on your current bonus or forfeit it. Cashback and loyalty points, however, always run in parallel.
Betting & Games

bjaff offers betting on over 30 sports, including cricket, football, tennis, badminton, kabaddi, hockey, basketball, and e-sports. All major tournaments are covered — IPL, BPL, FIFA World Cup, Champions League, and more. Live in-play betting is also available.

Live betting, or in-play betting, means placing bets while a match is in progress. Odds change from moment to moment, so reading the flow of the game and betting at the right time improves your chances of a good outcome. A Cash Out option is also available for live bets.

Once a bet is confirmed, it generally cannot be cancelled. However, in some cases you can use the Cash Out option to recover part or all of your stake. If a match is cancelled or abandoned, your stake is automatically refunded.

Yes. All bjaff casino games are RNG (Random Number Generator) certified by independent third-party organizations. This means every game outcome is completely random and unbiased — there is no way for any game to be manipulated.

For Sports Betting, the minimum bet is BDT 10 and the maximum limit varies by event and market. Casino slots start from BDT 1. Live Casino tables have a minimum bet of BDT 50. For more details, Bet Page View.
Security & Login

Click the "Forgot Password" button on the login page. Enter your registered email or mobile number. You'll receive an OTP — use it to set a new password. Your password must be at least 8 characters long and include at least one number and one special character.

Go to Account Settings → Security → enable "Two-Step Verification". Choose either Google Authenticator or SMS OTP. Once 2FA is on, every login will require an additional OTP, making your account significantly more secure. We recommend all users keep 2FA enabled.

Change your password immediately and notify us via Live Chat or at support@bjaff.bet. Our security team will review your account right away. If necessary, the account will be temporarily frozen while an investigation is carried out.

Yes. bjaff uses 256-bit SSL encryption to protect all transactions and personal data. We never sell your information to third parties. For more details, see our Privacy Policy Read.
App & Platform

The bjaff app is available directly from our Download Page to download. You'll find the APK file for Android and the App Store link for iOS. Downloading from third-party sites is not safe.

On your phone, go to Settings → Security → enable "Install from Unknown Sources". Then tap the downloaded APK file to install. Once installation is complete, turn that option off again. The app works best on Android 8.0 or later.

Yes, you can log in to both the app and website using the same email/mobile and password. Your balance, betting history, and bonuses stay synchronized across all devices.

Yes, the bjaff app is available for iOS 13 and above. You can download it from the App Store. iOS users can also log in quickly using Face ID or Touch ID.
Responsible Gaming

bjaff offers several tools, including daily/weekly deposit limits, self-exclusion (temporarily or permanently), reality check reminders, and cooling-off periods. For more details, Responsible Gaming Page View.

Go to the "Responsible Gaming" section in your account settings to set daily, weekly, or monthly deposit limits. Limit reductions take effect immediately, but increases are subject to a 7-day waiting period.

Self-exclusion can be activated from Settings or by contacting support. You can choose a period ranging from 1 month to 5 years. During this time, you will not be able to log in to your account in any way, and any attempt to open a new account will be blocked.
No results found for your search. Please contact support.
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If you still can't find a solution after searching above, contact our 24/7 live chat support. Support is available in Bengali and the average response time is under 3 minutes.

Support Channels

Contact Us

If you can't find your answer in the FAQ, get direct help through any of these channels.

Live Chat
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For complex issues, write to us in detail at support@bjaff.bet.
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